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Protect your sign-in and recover access when your password or authenticator is unavailable.

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Email address

Your sign-in email and verification status live on the Security tab. Click Change email to switch to a different address. Audimate sends a confirmation link to the new address, and your sign-in email stays as-is until you click it. Audimate also emails your current address to say a change was requested. That notice carries no link that changes anything: it exists so that if someone else asks to move your account, you hear about it while the account is still yours. If your address shows Pending verification, click Resend verification for a fresh link.
If a security email arrives and it was not you, treat the account as compromised. Reset your password from Forgot password? on the sign-in page, then email security@audimate.ai.

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Password

Passwords must be at least 10 characters and include upper and lower case letters, a number, and a symbol. Saving a new password signs you out of every other browser and device, and your current session stays. Every change emails your sign-in address to confirm it happened, and says whether other devices were signed out. If you signed up with Google or Microsoft and have no password yet, click Send setup link. You can then sign in with either method. If you cannot sign in, click Forgot password? on the sign-in page. The reset link is valid for one hour. Setting a new password signs out every other session automatically.
Resend verification, Send setup link, password resets, and Resend email on the confirmation screen shown right after sign-up all enter a 30-second cooldown after each click, showing Resend in Ns. Requests beyond that return a temporary error. Wait for the cooldown, and check your spam folder before requesting another.

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Two-factor authentication

Two-factor authentication (2FA) requires a second verification step when you sign in. Audimate uses TOTP, meaning codes from an authenticator app like 1Password, Authy, or Google Authenticator. 2FA requires a password on your account. If you signed up with a social provider and have not set one, Enable is disabled and reads Set a password first. Use Send setup link under Password first.
1

Open the Two-factor section

Click Enable two-factor authentication and enter your current password to confirm.
2

Scan the QR code

Scan it in your authenticator app. If your app cannot scan, click Enter manually to copy the setup key.
3

Enter the verification code

Type the six-digit code from your authenticator. Audimate enables 2FA on your account.
4

Save your backup codes

Copy, download, or print the ten backup codes and store them somewhere safe. You must check I’ve saved these codes somewhere safe before finishing.
Every sign-in then prompts for a six-digit code, or a backup code. Check Trust this browser for 30 days on the prompt to skip 2FA from that browser. All three ask for your current password. Re-setup also invalidates your previously saved backup codes, so save the new set before closing the dialog.
Regenerating or re-setting up stops your previous backup codes working immediately. If you have lost your authenticator, use a backup code to sign in before you do either.
Audimate emails you when two-factor is turned on and when it is turned off. The off email matters most: turning 2FA off is the most useful thing someone who has taken over your session can do, and it is otherwise silent. Two details keep an expected email from looking alarming. Re-setup sends a “turned on” email, because re-scanning completes enrollment again. Regenerating backup codes sends nothing, because it does not change whether 2FA is on. If your organization requires 2-factor for admins, admins and owners cannot perform admin actions without it.

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